Does the modem control the MBPS for internet speed?

We switched to Quest because our previous internet providers were very bad. So we received service today, but needed a new modem. So the guy who came to set up our internet is lending us a modem right now that has about 3 MBPS. My mom ordered the premium package that has 7 MBPS. The tech guy slightly explained that even though we will receive a 7 MBPS service, we may still get 3 MBPS because the the piping that leads to it or whatever.... Could it just be our temporary modem that's causing the 3 MBPS?Does the modem control the MBPS for internet speed?
Well, there are two factors when considering speed. I use cable, which has some differences, but both are limited by two factors. The first limiter is based on the hardware itself. If your device is only capable of 3 MBPS, then no matter what you're paying for, you're only going to get 3 MBPS. The other factor is that the service provider can limit your speed based on your plan (7 MBPS). So once you get that new modem installed and properly registered with Quest, you should be able to get that higher speed. That assumes that your area supports 7 MBPS, but Quest would not sell you a service that you didn't qualify for.





Is the faulty piping internal or external? If it's internal, then it would be your responsibility to fix it. If it's external, you should call Quest.





I think your best bet might be to call customer service, because there are several variables regarding service speed. They can determine what the service issues are (if any).